What Dunns is doing to mitigate the supply chain challenges
Over recent months, you’ll have noticed that it’s more difficult to get your hands on some of the products you and your customers love. Shortages bring challenges for us all - and we’re committed to playing our part to ease the pressures being caused by the supply chain disruption facing the entire food and drink industry. Here’s what we’re doing:
Why are there supply chain issues?
The UK has been experiencing supply chain issues in recent months, resulting in delayed deliveries, increased prices, and, in some cases, unavailable products. The contributing factors are many, but worker shortages, the Covid-19 Pandemic and the effects of Brexit are the most significant issues facing companies like Dunns and other businesses up and down the UK.
It is estimated there are currently half a million staff shortages across the UK food supply chain, representing 12.5% of the total workforce required.
We’re working to find solutions to ensure your business can keep doing what it does best, especially in the run-up to the busy festive period.
We’re recruiting more drivers
We’re working hard to recruit more Dunns drivers. We know reliability is what you need and expect from us, so in the meantime, everyone who is able, including our bosses, are chipping in to drive our lorries.
We’re also providing appropriate driver training so that our current staff can upskill and gain the licenses needed. We pride ourselves on our reliability - so we’re doing all we can to make sure your order is delivered on time.
Looking to join our team? If you share our values and are interested in a career with Scotland’s leading independent foodservice and licensed drinks supplier, then please check out our vacancies page for the latest opportunities.
You can also send your CV to us with a covering email to email@example.com, and we will keep it on file.
We’re recruiting more in all departments
Meeting the needs of our customers is our top priority, so we’ve been recruiting in all areas. With the busiest period of the year coming up, you can count on us to answer the phone and provide you the great Dunns service you expect.
From telesales to finance and buying and to our warehouse, we’re stepping up our staffing levels to ensure Christmas goes smoothly.
Where items are unavailable, as we have such a large product portfolio, wherever possible we offer alternatives to allow your business to keep running. We strive to keep you in the loop from the time of your order to delivery about any products we’re experiencing difficulty sourcing. In these cases, we’ll make you aware, giving you enough time to plan or make any necessary menu changes.
Remember, you can always get in touch to chat through your order with our friendly team.
More staff on phones
When you call us, one of our team members will be on the other end to help you with any questions or issues with your order. We’ve upped the number of call handlers on shift at any one time to ensure you get a timely response from us.
We know how important it is to be able to speak to a real human, so we’re making it easier for you to get in touch with our team.
Stocking up as much as possible
We’re also working closely with key suppliers to ensure we have good supply across our range, including Heineken, Tennent’s, Lamb Weston, Country Range and more.
Our priority is you, our customers! We are in daily contact with suppliers to have the latest information on the status of orders.
Trialling new payment methods to free up time for customers
Finally, we’re trialling new payment methods to make your life simpler. While you can always reach us if you need to, we understand that in retail and hospitality, time is money. So we’ve made it easier for our customers to pay to free up more time.
Find out more
Through actioning all the above, we’re in a great place as we head into the busy festive period. To find out more, why not get in touch today?